Returns & Refund Policy

Return Eligibility & Condition Requirements

Returned merchandise must be in the same condition in which it was received — unused and unworn, with all original tags, security/authenticity tags, accessories, authenticity materials, and original packaging included when applicable.

Items showing signs of use, alteration, damage after delivery, or removal or alteration of security/authenticity tags may not qualify for a return.

Return Shipping

Unless the item received was incorrect, damaged upon arrival, or materially not as described, the customer is responsible for return shipping costs. We recommend using a tracked and insured shipping method, as we cannot be held responsible for items lost or damaged in transit.

For returns due to our error (wrong item shipped, item damaged in transit, or item materially not as described), we will provide a prepaid return shipping label at no cost to you.

Refund Processing

Once we receive and inspect the returned item, your refund will be processed within 3–7 business days. Refunds are issued to the original payment method used at the time of purchase.

Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected. Please allow additional time for your bank or payment provider to post the refund (typically 3–5 business days after we process it).

Authenticity-Related Returns

Every designer item we sell is guaranteed authentic and backed by our Authenticity Guarantee. If you believe an item you received is not authentic, please contact us at [email protected] within 30 days of confirmed delivery.

To be eligible for an authenticity-based resolution, your concern must be supported by written documentation from a recognized third-party authentication service (such as Entrupy, Real Authentication, or a brand-authorized retailer). We reserve the right to request the item be returned for independent inspection before issuing any resolution.

Items that have been worn, altered, or damaged after receipt may not be eligible for an authenticity-based resolution. See our full Authenticity Guarantee for complete terms and conditions.

Non-Returnable Items

The following items are not eligible for return:

• —Items returned after the 15-day general return window (unless covered by the 30-day Authenticity Guarantee)
• —Items that have been worn, used, or altered after receipt
• —Items missing original dust bags, tags, authenticity cards, or accessories
• —Items damaged due to buyer mishandling after delivery
• —Final sale items (clearly marked as final sale at the time of purchase)

Questions?

If you have any questions about our return policy, please don't hesitate to reach out. We respond to all inquiries within 1 business day.